How Can Two Way Radio Benefit Communication Within Hotels?

Guest satisfaction is paramount for any reputable hotelier. Poor guest satisfaction and you run the risk that your guests will not be repeat customers. A proven way is effective radio communication in hotels so that there is a fast and effective response to the requirements and needs of each hotel guest. An effective tool used by a growing number of hotels is to kit out their staff with two way radios.

Utilising Two-way radio has been proven to enhance operational efficiency with reliable and quick internal communications and as a consequence improve customer satisfaction. With a two way radio, the reception staff can contact any member of the hotel team, regardless of where they are located in the hotel. Should a guest have an issue or should someone need assistance, two way radio is the quickest form of communication to lead to a resolution of the guest’s issue rather than the delay of walking to reception to report it or finding a phone.

Two way radio communication is more common in larger hotels. Quite often you find radio communication in hotels between management and staff. Often a manager will be away from the front desk inspecting the hotel and being watchful over its guests. A portable two way radio that can be carried around proves to be invaluable.

4 Watt UHF radios are a suitable option for hotels as UHF signals are effective at penetrating buildings of a steel and concrete construction. Licenced radios often have selectable channels so that individual channels can be allocated to management, security, housekeeping, and maintenance.

For a smaller establishment, licence free radios may suffice. A medium sized hotel with several floors will need licenced 4W radios to get full coverage as a 0.5 Watt licence free radio will not penetrate the structure fully. A very large hotel with 15 or more floors will need a repeater system so that the signal is propagated through the entire structure to achieve full coverage.

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